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Email: [email protected]

Phone: 01516 7732274

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AI chatbots for website & support

Foto: Landiva Weber · Pexels

Services

AI chatbots for website & support

A chatbot answers recurring customer questions and forwards difficult cases to your team.

Free intro call

About this solution

The bot clarifies simple requests via form, chat or website; callback or offer are prepared. Special cases continue to go to your team.

Many website visitors just want to know whether you are offering the right service, how the process works or what documents are needed. If these questions end up in the team on a daily basis, it costs focus.

We'll build a chatbot that responds from your texts, FAQs, documents, or a small area of knowledge. In the case of prices or special cases, he asks in a structured manner and hands it over to you cleanly.

The bot can be hosted by us, run on our own hardware in the company or in a German cloud. Customer data, logs and access are taken into account right from the start.

Audience

You will receive many similar questions via website, email or chat and would like to relieve the team.

Duration

4-12 weeks

How it fits together

First we clarify the bottleneck, then we build this solution and connect it to the tools your team already uses.

  1. 01

    Prepare knowledge

    The bot needs reliable answers from your documents.

  2. 02

    Hier

    Build Chatbot

    The chat fits the website, support or internal team.

  3. 03

    Connect

    Forms, tickets, CRM or mail are integrated.

What this can look like

Typical situations from consulting, engineering, and technical teams. Not client case studies.

Beispiel 01

Boutique consultancy

Ausgangslage

Interested parties ask about services, processes and documents, often in the evening via the website.

Ergebnis

Website chatbot with FAQ, pre-qualification and handover to the team when a person has to decide.

Beispiel 02

Engineering office

Ausgangslage

Inquiries about projects and bid preparation are sent in a disorderly manner via form and email.

Ergebnis

Support chatbot that sorts concerns, requests photos or key data and sends qualified inquiries to the office.

Use cases

  • Answer website questions about services and procedures
  • Pre-qualify requests for quote or recall
  • Clarify support questions from FAQs and documents
  • Provide internal knowledge for team and new employees

Integrations

  • Customer and company portals
  • Microsoft Teams, Slack
  • CRM / ERP / Tickets
  • On-Premise & Cloud LLMs
  • REST-API / MCP

Implementation

  • Week 1–2: You deliver typical questions, answers and escalation rules
  • Week 3–4: We prepare knowledge and conversation logic
  • Week 5–6: Chatbot, form handover and tracking are created
  • Week 7–8: Test with real questions and go-live

FAQ

Does a chatbot make sense for small knowledge-intensive companies?

Yes, if many of the same questions arrive. For starters, a narrow area such as services, processes or offer preparation is sufficient.

How is the price set?

Together, we define channels, scope of knowledge, handovers and test questions in advance. This results in a fixed price for the first runnable bot.

What happens to customer data?

Together, we will clarify which data the bot needs in the first place. Hosting is possible with us, on our own hardware or in a German cloud.

Do we need IT know-how and ongoing maintenance?

Above all, you need typical questions and answers. Maintenance, new content and technical updates can then be supervised.

Does the bot replace our specialist software?

No. He asks questions, answers simple things, and hands over to Calendar, Form, CRM, or your team.

Often pairs with

All services

  • Foto: Diana ✨ · Pexels

    ServiceRetrieval Augmented Generation (rag)Your team asks for manuals, FAQs or quotation modules in everyday language and sees the source — instead of digging through PDFs and network drives while customers wait.

  • Foto: Robert Clark · Pexels

    ServiceAI voice assistantsSimple calls are recorded, status questions answered, or callbacks prepared while you're working on the project. Complicated conversations continue to go to people.

  • Foto: Pușcaș Adryan · Pexels

    Servicen8n-AutomatisierungA first workflow runs between mail, spreadsheets, CRM, and business software, reports errors, and is documented so your team understands it. AI only where text or documents matter.

Book a free intro call

Julius Haring, founder of aixRun

“In 30 minutes we clarify which asset — knowledge, relationships, specifications — justifies a system, and what the smallest useful slice is.”

Julius Haring, founder of aixRun
No obligation and free. One contact from idea to running system.

Free intro call01516 7732274[email protected]Contact form